Frequently Asked Questions

Is the packaging discreet?

Yes. We pack orders unobtrusively and prioritize your privacy during shipping.

Which countries do you ship to?

We offer free worldwide shipping. You can see whether a product can be delivered to your address during the checkout process.

How long does delivery take?

The delivery time depends on the product, destination country, and shipping carrier. Estimated timelines are displayed during the checkout process or in your order confirmation.

Can customs fees or import duties occur?

Taxes and customs duties are included for deliveries to Europe, including the United Kingdom and Switzerland, the USA and Canada. For other destinations, contact us before ordering to confirm the applicable tax arrangements.

How do I choose between a softer and a firmer model?

Softer models usually feel more yielding, while firmer models offer more pressure. Also, compare weight, dimensions, material information, and maintenance requirements. If you are unsure, our support team will be happy to help you choose.

How do I clean the product?

Always follow the manufacturer's instructions. Use only material-compatible cleaning agents and lubricants, let the product dry completely, and store it in a dry, dust-free place.

Can I return an item?

For reasons of hygiene, special conditions apply to intimate products. Please read our return policy before opening the packaging. If a product is damaged or defective, please contact us as soon as possible.

How do I contact support?

Use the online shop chat or write to admin@voalice.com. You can find further information on our contact page.